TELL ME MORE ABOUT THIS FREE SHIPPING THING.
Orders headed to any destination within the continental United States ship for free – wahoo!
Currently, in-stock orders are shipped within 2-5 business days. If your order is not shipped immediately, don’t worry! We'll make sure you get your order within the timeframe selected at checkout, and we'll cover the tab to upgrade shipping if it's necessary.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM CST on weekdays will not ship until the next business day.
Orders cannot be shipped to PO Boxes.
WHEN WILL I GET MY ORDER?
If you select Free Shipping, you'll receive your order in 7 - 10 business days. If you select Premium Shipping, you’ll receive your order within 4 - 6 business days. Please note that we don't currently offer an overnight or two-day shipping option.
Since all of our products are handmade and need to be well packed, Trust us – it’ll be worth the wait.
HOW ARE LARGE ITEMS DELIVERED?
Most of our large items are shipped like normal items via DHL/FedEx.
We'll send tracking information your way as soon as it's available.
WHERE’S MY PACKAGE?
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
You also find the tracking on your orders page. as we will attach it to every order.
DO YOU SHIP INTERNATIONALLY?
Yep. We offer FREE INTERNATIONAL SHIPPING
However, buyers are responsible for any customs and import taxes that may apply. which may be incurred based on the final shipping destination. THE WOOL RUGS is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.