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IS THE WOOL RUGS STILL SHIPPING ORDERS?
Yes. We wanted to make you sure that we still ship as normal days.
The processing time can be slightly more than usual. but we will keep you updated about your order.
We will make every effort to get orders out quickly, but ask for some allowance in order prep time during this period. If you have a specific deadline, please let us know- we will try our best to accommodate :)
We will make every effort to get orders out quickly, but ask for some allowance in order prep time during this period. If you have a specific deadline, please let us know- we will try our best to accommodate :)
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All in-stock items will ship within 2-5 business days. DHL & FedEx has not announced any delays at this time, so orders will ship according to the timeline specified at checkout based on your shipping method.
WILL I NEED TO SIGN FOR MY PACKAGE?
No. DHL & FedEx has waived a rule requiring a physical signature for packages valued over $500 to ensure everyone’s safety.
WHAT IS THE WOOL RUGS’S RETURN POLICY?
Ensuring the safety of our customers and our team is a top priority. If you need assistance returning an item within the 30-day return period, please reach out to us directly at ASSISTANT@THEWOOLRUGS.COM. We’re happy to assist you on the return process, or help in any way we can.
IS THE WOOL RUGS TEAM PRACTICING SOCIAL DISTANCING?
Absolutely. We’re taking every precaution to keep our teams safe & healthy and to stem the spread of this virus. The majority of our team has been working remotely. In our warehouse, packing stations for each team member are 6 to 8 ft. apart. Packing stations are regularly disinfected and hand sanitizer is available in every doorway.
ARE THE WOOL RUGS'S ARTISAN PARTNERS SAFE?
Many of our artisan partners work from home or in small, rural workshops, and have continued to do so safely.
TELL ME MORE ABOUT THIS FREE SHIPPING THING.
Orders headed to any destination within the continental United States ship for free – wahoo!
Currently, in-stock orders are shipped within 2-5 business days. If your order is not shipped immediately, don’t worry! We'll make sure you get your order within the timeframe selected at checkout, and we'll cover the tab to upgrade shipping if it's necessary.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM CST on weekdays will not ship until the next business day.
Orders cannot be shipped to PO Boxes.
Currently, in-stock orders are shipped within 2-5 business days. If your order is not shipped immediately, don’t worry! We'll make sure you get your order within the timeframe selected at checkout, and we'll cover the tab to upgrade shipping if it's necessary.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM CST on weekdays will not ship until the next business day.
Orders cannot be shipped to PO Boxes.
WHEN WILL I GET MY ORDER?
If you select Free Shipping, you'll receive your order in 7 - 10 business days. If you select Premium Shipping, you’ll receive your order within 4 - 6 business days. Please note that we don't currently offer an overnight or two-day shipping option.
Since all of our products are handmade and need to be well packed, Trust us – it’ll be worth the wait.
Since all of our products are handmade and need to be well packed, Trust us – it’ll be worth the wait.
HOW ARE LARGE ITEMS DELIVERED?
Most of our large items are shipped like normal items via DHL/FedEx.
We'll send tracking information your way as soon as it's available.
We'll send tracking information your way as soon as it's available.
WHERE’S MY PACKAGE?
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
You also find the tracking on your orders page. as we will attach it to every order.
You also find the tracking on your orders page. as we will attach it to every order.
DO YOU SHIP INTERNATIONALLY?
Yep. We offer FREE INTERNATIONAL SHIPPING
However, buyers are responsible for any customs and import taxes that may apply. which may be incurred based on the final shipping destination. THE WOOL RUGS is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.
However, buyers are responsible for any customs and import taxes that may apply. which may be incurred based on the final shipping destination. THE WOOL RUGS is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.
WHAT IS YOUR RETURN POLICY?
Go on, try it out in your space - we accept returns within 30 days of delivery.
Returns for store credit and exchanges are completely free.
If you would like a refund in the original form of payment, some fees may apply.
Once we process your return, we’ll issue your refund. a stocking fees of $65 may apply.
Why the stocking fees? These fees allow us to keep our prices and artisan partnerships sustainable. Specifically, they help cover the cost to ship items back and manage the inventory. We always want to reduce waste, recycle, and donate where we can, so they help fund initiatives there as well.
Returns for store credit and exchanges are completely free.
If you would like a refund in the original form of payment, some fees may apply.
Once we process your return, we’ll issue your refund. a stocking fees of $65 may apply.
Why the stocking fees? These fees allow us to keep our prices and artisan partnerships sustainable. Specifically, they help cover the cost to ship items back and manage the inventory. We always want to reduce waste, recycle, and donate where we can, so they help fund initiatives there as well.